Refund policy
Returns & Refunds Policy
Last updated: 25 October 2026
At Zecora, we want you to love your purchase. If something isn't quite right, we're here to help.
Returns & Cancellations
You have 14 days from receiving your order to request a return or cancel your purchase, without needing to give a reason.
Once you notify us, you have a further 14 days to send your item back.
To request a return, please email Zecora.support@gmail.com with your order number.
We'll provide instructions and the appropriate return address. Please don't send items back without contacting us first.
Return Conditions
Please take reasonable care of your items while they are in your possession.
You may inspect products as you would in a shop. However, refunds may be reduced if items have lost value due to handling beyond what is necessary to inspect them.
Certain products, such as personalised items or unsealed hygiene products, may be exempt from change-of-mind returns where permitted by law.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at Zecora.support@gmail.com.
Include your order number, a description of the problem and photos where possible.
We'll help arrange an appropriate refund, repair or replacement in accordance with your consumer rights.
Refunds
Once your return is received, or you provide evidence that it has been sent back, we'll process any refund due within 14 days.
Refunds will be issued to your original payment method unless otherwise agreed.
For eligible cancellations, refunds include the product price and standard outbound delivery costs. Any additional premium delivery charges are not refundable.
Return Shipping
For change-of-mind returns, customers are responsible for return postage costs, unless otherwise agreed.
If an item is faulty, incorrect or not as described, Zecora will cover reasonable return costs where required by law.
Contact Us
For returns, refunds or order enquiries, please contact:
We're always happy to help.
Zecora — Smarter Living. Made Simple.
Nothing in this policy affects your statutory consumer rights.